SHIPPING

At KOKO STUDIO, we understand the importance of fast and reliable shipping. We offer a variety of shipping options to ensure that your order arrives in a timely manner. Our shipping methods are designed to provide convenience and flexibility, allowing you to choose the option that best suits your needs.

When you place an order with us, we will show you the available shipping methods, along with the cost and estimated delivery date. Please note that shipping options may vary depending on your delivery address, the time you place your order, and item availability. We want to ensure that you have all the information you need to make an informed decision.

It's important to note that our deliveries are made on working days. This means that if you place an order on a weekend or public holiday, the delivery will be processed on the next working day. We strive to provide accurate estimated delivery dates, but please understand that unforeseen circumstances may cause delays beyond our control.

At KOKO STUDIO, we prioritize the safety and security of your order. We work with trusted shipping partners to ensure that your package is handled with care and delivered to you in pristine condition. We also offer tracking information for all orders, so you can easily monitor the progress of your shipment.

Customer satisfaction is our top priority, and we are committed to providing exceptional service throughout the shipping process. If you have any questions or concerns about your order, our customer support team is available to assist you. We strive to provide prompt and helpful responses to ensure that your shopping experience with us is seamless.

FREQUENTLY ASKED QUESTIONS

What is the lead time for delivery?

For deliveries within Metro Manila, kindly expect your package within 3 to 4 business days.For provincial orders in the Philippines, kindly expect your package within 5 to 7 business days.

Do you accept same day delivery?

We accept requests for same day delivery from Monday to Friday 3pm to 6PM, cut off orders is 1pm. booking will be initiated by the customer either through Grab, Lalamove or other couriers.

For same day delivery updates, you may reach us at kokostudio.ph@gmail.com or send a message to +639173850363

Do you offer free shipping?

Yes, any purchase totaling P3,000 or more, excluding same-day delivery, will not be eligible for free shipping. Customers are responsible for any delivery fees incurred when using a third-party courier service.

Do you ship internationally?

We currently do not offer international shipping, but we are actively exploring options to provide this service in the future.

Shipping Rates

170php- Within Metro Manila

220php -Outside the Metro

How to track order?

After placing an order, you will promptly receive a confirmation email. Once we has processed and prepared your order for shipment, you will receive a second email containing your shipping information.